Terms and conditions

Terms and conditions for residential services

• Cable VDN ("The Company") may modify the content of the services or any provision of this contract, by giving the customer at least 30 days prior notice. However, no notice shall be required with respect to a modification in the content of the services if the contributions of the Company with regard to such services remain appreciably the same and the applicable fees are not affected.
• Subscription to cable television and/or Internet services and the rental of equipment are for a minimum period of 30 days. Subject to the foregoing, the customer may at any time terminate this contract or ask the Company to reduce its contributions with regard to services or equipment by giving the Company at least 30 days prior notice in writing, except for the subscription to a service or rental of equipment through a promotion offered by the Company under which the customer benefits from fees or rental lower than those which the customer would have normally paid had it not been for the promotional offer.
• Monthly Fee for MAXNET High Speed Internet Service includes certain monthly allowable data transfer rates in Gigabytes (download) and Gigabytes (upload) as indicated in your monthly package price. Additional data transfers over and above the foregoing levels in any given month will be billed to the customer at the rate of $ 5.00 / Gigabyte plus applicable taxes. This is shown on your invoice as follows: (xG/yG) with X indicating the Gigabyte(s) of download transfer permitted and Y indicating the Gigabyte(s) of upload transfer permitted or (xG) where X equals the total number of permitted Gigabytes of transfer.
• In the event that the customer suspends the provision of cable television or Internet services, there will be a $45.00 reconnection charge. In the event that there is a suspension of services due to non-payment by the customer, there will be a $45.00 reconnection charge.
• Where a customer receives services in a given month for less than the entire month, the customer will be billed for such services on a pro-rated basis.
• The customer shall be in default by the mere lapse of time in fulfilling his or her obligations to pay under this contract. Without limiting the scope of this provision, any amount unpaid at the due date will bear interest as of the following day at a rate of 1.5% per month (or 19.56% annually). Interest will be calculated and compounded monthly on the outstanding balance of the preceding invoice.
• The company shall charge the customer $15.00 for any returned cheques or credit cards, and $12.00 for any pre-authorized payment refused by the customer's financial institution.
• The customer will be responsible for service charges which are incurred as a result of the customer's unauthorized modifications or alterations of the outlets or wiring installed by the company. The customer is also responsible for all charges for any service calls requested by the customer not related to the company's delivery of service. The minimum charge for a service call is $45.00 plus applicable taxes.
• The company is not responsible for any of the content(s) of the programming services transmitted by the various broadcasters.
• All equipment sales are final.
• This extract constitutes a summary of the terms and conditions set forth in the Contract for Services governing the relationship between the Company and the customer. The customer may request a copy of the contract for services from the Company.